Refunds, honored.

We want you to love your purchase. If you're not fully satisfied, you have 30 days from receiving your order to request a return and refund.

Eligibility for Return and Refund

• Items must be in the same condition as received — unworn, unused, with tags and in original packaging.
• You must provide a receipt or proof of purchase.

How to Start a Return and Refund

Contact us at support@zmnllc.online with your order number and reason for return. Items sent without prior confirmation may not be accepted.

Damages & Issues

Every item is carefully inspected before shipping. If your order arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care items (beauty products, hygiene-related products)
• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-refundable.

Exchanges

For a different size, color, or item, the quickest solution is to place a new order and return the original for a refund.

European Union 14-Day Cooling-Off Period

EU customers have the legal right to cancel or return their order within 14 days of receipt, for any reason and without explanation. Items must be returned in original condition with proof of purchase.

Refunds

Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed back to your original payment method within 10 business days. Your bank may require additional time to post the refund.

If more than 15 business days have passed since approval, contact us at support@zmnllc.online.